The STAR Health Center is focused on providing a comprehensive quality improvement program that enhances the quality of services, improves patient outcomes and optimizes the patient experience. The STAR Health Center has maintained NCQA Accreditation for a Level III Patient Centered Medical Home since 2013. The Quality Improvement Program effectiveness is measured by comparing the performance measure outcomes annually. The performance measures are based on nationally recognized goals. These measures are evaluated annually and measured against national averages.
Highlights of Quality Improvement Program Interventions and Initiatives from 2016-2017 include:
- Retention specific interventions include: barrier assessment survey, text reminders, warm calls and updating contact information
- Improving viral load suppression interventions focuses on targeting the unsuppressed population of women under 30 by improving automated reminders and use of motivational interviewing
- Same-day mammograms for women over 50 years and patient centered appointment scheduling
- Trauma informed Pap training for the clinic staff and an adherence counseling telephone intervention for women reluctant to complete cervical Pap and colposcopy examinations
- Smoking cessation biweekly group and monthly outreach by health educator
- Visit mapping intervention in which patients rate each discipline
- Annual patient satisfaction
- Focus group on enhancing nutrition services
- Focus group on addressing stigma
- Annual staff experience survey
Selected Outcome Data for 2016 are presented in the tables below. For more information about the Quality Improvement Program at STAR Health Center, please contact Dr. Jameela J. Yusuff at 718-270-6747.